Whitney Romo

Coordinator Specialist

Described by her colleagues as patient, helpful, and hardworking, Whitney brings a unique set of skills to her role. She excels in productive communication with homeowners and fostering personal relationships with builders.

The connections Whitney forges with builders and the positive interactions with homeowners fuels the passion for her work.

Outside of the office Whitney enjoys hiking, reading, and cherished family time. Originally from Sacramento, she boldly relocated to North Carolina without ever setting foot on the East Coast beforehand. 

Whitney joined the QBW team in 2023.

1.800.334.9143     |    soscoordinator3@qbwc.com

WhAT I CAN Help WITH

Communication with Homeowners

I’ll conduct daily assessments of non-emergency service requests during normal business hours. I can communicate with homeowners about warranty repair requests, questions they have about pro reports, and guiding them through submitting new lists in the SOS software portal.

Communication with subcontractors

I can assign warrantable repair requests to subcontractors identified by the builder to schedule and facilitate repairs with the homeowner. I can also provide subcontractors with SOS software tutorial training materials

 

Communication with builders

With your direction, I lead periodic reviews of any escalated or significant homeowner concerns and subcontractor issues. I’ll help process warranty service requests by constantly acting on your behalf to communicate clearly and consistently with homeowners.