Comprehensive Customer Service Management for Home Builders
The Turnkey Customer Service Solution for Home Builders
Home builders need a way to manage their homeowner relationships without having to hire an additional department to handle and process warranty service requests. At Quality Builders Warranty, we help make managing homeowner requests easy for builders through our Coordinator CRM solution. Since 1985, QBW has helped “Builders of Integrity” throughout America maintain stronger relationships with their homeowners through our powerful CRM solutions. Allow our team to take the guesswork out of your homeowner service requests!
What is Coordinator?
Coordinator is powered by the same technology that supports our SOS Application for builders. However, we’ve taken our capabilities a step further by offering builders a personal Coordinator. This “coordinator” is a designated QBW team member assigned to assist you in managing, responding to, and resolving service requests for your homeowners.
How Does Coordinator Work?
Your Coordinator makes processing warranty service requests a breeze by constantly acting on your behalf to communicate clearly and consistently with customers. Our team will:
Provide all of the signature SOS functions outlined in our SOS Pro Service package
Conduct daily assessments of non-emergency service requests during normal business hours
Assign warrantable service requests to relevant subcontractors identified by the builder to schedule and facilitate repairs with the homeowner
Provide training videos to subcontractors with a tutorial for the SOS Application
With the builder’s direction, lead periodic reviews of any escalated or significant homeowner concerns and subcontractor issues
Benefits of Coordinator for Home Builders
Managing and processing warranty service requests is a part of every builder’s job description — but it doesn’t have to be. With Coordinator working for you, builders are able to trust their CRM processes to a team of industry experts who have their best interests at heart.
Manage all of your homeowner and subcontractor communications all in one place with the SOS Application.
With someone to manage their homeowner relationships for them, builders have more time to focus on new projects.
A Coordinator is trained to clearly communicate warranty expectations with homeowners to maximize builders’ liability protection.